Hire with Replacement & Refund

Replacement & Refund Policy

We offer a simple, no hassles Refund* as well as Replacement policy. You do not even need to call us for this. Just go to My Account and initiate the replacement or refund as the case may be. Details are as given below:

A. For Self Service or Expert Supported Hiring packages:

Replacement Policy:

The Helper4U database remains accessible to you for 6 months, unless you take a refund. You can interview new candidates for a Replacement while your package is active, if the candidate hired by you leaves, or is asked to leave for a reasonable reason, or is on leave for a few days - without any extra payment.

Make sure to mark a candidate as "Hired by Me" in your Contact List when you hire someone. Also, update the status of the hired candidate as "Left within 6 months" when you need to hire a new Helper.

Please note that the option of "Left within 6 months" will be seen ONLY for the candidate you had marked as "Hired By Me".

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Refund Policy:

For Self-service package

If you decide not to hire from Helper4U or if you hire from some other service provider, you can take a 70% refund of the amount paid by you (excluding GST). If you have not hired, request your refund between Day 5 and Day 15 after purchase. No refund is available once you hire or after Day 15.

Process:

To claim refund

Update all remarks correctly against every candidate whose contact you have taken - You can do this in Contact List in your Account.
Go to Payments under My Account and claim your refund within the validity of your package.

For Expert Support package

21 days is a reasonable time for our Expert to help you close your hiring. If your hiring does not close in this period, or you decide not to hire from Helper4U, or if you hire from some other service provider, you can take a 70% refund of the amount paid by you between Day 15 and Day 21 after purchase. No refund is available once you hire or after Day 21.

Process:

To claim refund

Update all remarks correctly against every candidate whose contact you have taken - You can do this in Contact List in your Account.
Go to Payments under My Account and claim your refund within the validity of your package.

B. For Relationship Manager Services for Day shift or Live-in Helper

(Available to customers who extended their Expert Hiring Package with services of a Relationship Manager)

Replacement Policy:

Under the Relationship Manager Service, you have the option to ask for two Replacements in three months.

If the candidate hired by you leaves, or is asked to leave for a reasonable reason while your package is active, just go to Contact List within My Account, and update the status as "Left within 6 months".

This option will be seen ONLY for the candidate you had earlier marked as "Hired By Me". Your Relationship Manager will automatically start work on your hiring after this.

Start your hiring here

Refund Policy:

If you decide not to hire from Helper4U or if you hire from some other service provider, you can claim a refund if your package for Relationship Manager is active. You will be refunded the full amount for the days that are remaining in the package.

Process:

To claim refund*

Update all remarks correctly against every candidate whose contact you have taken - You can do this in Contact List in your Account.
Go to Payments under My Account and claim your refund within the validity of your package.

Note

If you take a refund, you will not be eligible for:

FREE Latest verification report of any Helper
FREE replacement warranty for 6 months
Removal of any candidate you may have hired, from Helper4U website. This would mean the candidate will still keep getting more, and maybe better offers, and may leave your job

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