Replacement policy

Hello,

We at Helper4U do our best to connect you with suitable candidates. In all industries, a job offer and its acceptance is dependent on many factors. Further, in the domestic sector personal preferences of the two sides play a huge role. So, while we cannot guarantee employment of any candidate whom you contact, we do offer a liberal Replacement Number Credit.

You can claim a FREE Replacement Number Credit in the following 2 situations:

A] You find any of the following in relation to the candidate whose number you have chosen:
  • Wrong Location on candidate profile OR

  • Wrong Job Category on candidate profile OR

  • Wrong or unreachable number of the candidate OR

  • Candidate has already found a job and/or not looking for a new job

Process to get Replacement Number credit for the above cases:
  • Visit My Account.

  • Update the Status by selecting the correct drop down against the candidate name for whose contact number you have paid.
    Do this within 1 day of taking the contact number.

  • Add Remarks in the text box for us to follow up with the candidate effectively.

The Replacement Number credit will be automatically activated within 24 hours. This means, you will be able to take any one number from the database, without making a payment. This credit can be used at any time before the package expires.

B] The Helper you hire leaves your job within 15 days:

Process to get Replacement Number credit in this case:

  • Whenever you hire someone, visit My Account.

  • Update the candidate Status as Hired by Me. Do this within 5 days of taking the contact number.

  • If the candidate leaves your job within 15 days of this action, update the Status as Left within 15 days. This should be done with 15 days of marking the Status as Hired by Me. Add Remarks also for us to follow up with the candidate effectively.

The Replacement Number credit will be automatically activated within 24 hours. This means, you will be able to take any one number from the database, without making a payment. This credit can be used at any time in the next 15 days.

Happy Hiring!
Team Helper4U
Click Karo Hire Karo