Helper4U connects you with suitable Helpers as per your requirement. Acceptance of any job offer depends on personal preferences of the two sides. So, noone can guarantee hiring of candidate you contact. But, we want you to close your hiring and so offer a liberal Replacement Credit policy.
All you have to do is visit My Account - Go to Contact List - Update Status by selecting drop down against Helper name - Add Remarks in the text box
You can claim Replacement Credit Only on Basic Subscription, in the following conditions:
A] You contact the Helper:
1. You do not like the Helper's work during trial on Day 1 OR
2. The Helper refuses job even when it is as per their job profile OR
3. The Helper does not come for interviewFor the above you get 7 days to claim the credit.
B] You take a contact and find:1. Wrong Location/ Job Category on Helper profile OR
2. Wrong/ unreachable number OR
3. The Helper has got another jobYou should claim this credit within 3 days after taking the contact.
C] You hire a Helper and update Status of a Helper you hire as Hired by Me within 10 days of taking the contact:
If this Helper leaves within 90 days, please update the Status as Left within 90 days.
All Replacement Number credits are activated next day at 7 pm. It can be used at any time in future within the package validity period.
We update our Remarks after talking to the Helper when a claim is submitted for Replacement Credit. Please check these on your contact list. For any support or issue regarding the claim or our Remark, please drop us a mail, within 5 days of taking a contact, on email@example.com.
If you feel that for some reason you will need more time to update the remarks (for eg. the Helper agrees to come only after a few days) please let us know either on mail or on whatsapp number given under Contact Us, so that we keep the transation open till the required time. Otherwise it is impossible for us to reopen a transaction after the window of 5 days.
In case you let go of a Helper for any reason please ensure that you make payment to the Helper for the days they have worked for you. Do not hold back the payment till you get a replacement. Whether you get a replacement or not is not their responsibility. They have worked in your home and in all fairness should be paid for their labor.
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